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All TVS Security hardware products come with a standard 2-year warranty covering manufacturing defects. Extensions to 3 or 5 years are available for enterprise clients upon request during purchase.
You can perform a physical network reset by holding the "RST" button on the back panel for 10 seconds while the device is powered on. Alternatively, refer to the networking section in your model's software manual to reset it via the local GUI.
Yes, our MDVRs and NVRs are ONVIF compliant (Profiles S and G), meaning they support high-resolution IP cameras from most major global manufacturers. However, we recommend TVS cameras for guaranteed end-to-end integration of analytics features.
Our VMS client for Windows and iOS can be downloaded from the secure portal. If you are a registered dealer, log in to the Dealer Portal. Otherwise, please contact our support team with your device serial number to receive the secure download link.