OFFICIAL TVS SECURITY RMA SERVICE

End-Customer Warranty Claim Portal

Purchased a TVS Security Mobile DVR, AI Dashcam, or sensor from an authorized dealer or installer? Submit your warranty request directly to our manufacturing facility for expedited RMA servicing.

Standard 2-Year Manufacturer Warranty

No Dealer Login Required

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Submit Claim & Invoice

Fill in device serial number, failure symptoms, and attach your purchase invoice or dealer bill.

Engineering Evaluation

TVS engineers in Gurugram verify warranty eligibility and provide remote troubleshooting or RMA return authorization.

Repair & Dispatch

Approved units undergo component-level servicing or replacement with courier tracking back to your address.

Step 1 of 4

Customer & Contact Details

Provide contact information for official warranty notifications and return shipping.

Full Legal Name *

Email Address *

Mobile Number *

City

State

Step 2 of 4

Hardware & Purchase Origin

Select your hardware model and provide proof of purchase information.

Select TVS Security Product Model *

Device Serial Number (S/N or IMEI) *Located on the device barcode sticker or unit backplate.

Purchase Date *

Purchase Channel / Source *

Authorized Dealer / Vendor Name

Invoice / Bill Number

Installation Date (Optional)

Step 3 of 4

Technical Issue Diagnostic

Describe the failure symptom so our engineers can prepare diagnostic tools.

Primary Symptom Category *

Detailed Description of Problem *

Approximate Date Issue Started

Troubleshooting Already Attempted (Optional)

Step 4 of 4

Proof of Purchase & Device Photos

Upload purchase invoices and photos. Files are kept private and accessible only to authorized engineers.

Tax Invoice / BillPDF, JPG, PNG (Max 15MB)Choose File

Barcode / S/N PhotoClear photo of stickerChoose Photo

Additional Photos / VideoWiring, defect, or damageSelect Files

I certify that I am the authorized owner of this TVS Security hardware. I understand that standard manufacturer warranty covers defects for 2 years from invoice date and excludes unauthorized modifications, physical damage, and incorrect voltage wiring as specified in the Terms of Service and Privacy Policy.

Already submitted a claim? Check Claim Status

Standard Warranty Terms & Scope Summary

TVS Security hardware carries a standard 2-year manufacturer warranty from the date of initial tax invoice. Coverage applies to internal manufacturing faults, sensor failures, and component defects. Warranty does not cover accidental physical impact, liquid immersion on indoor hardware, or unauthorized voltage wiring beyond 9V–36V DC. For tender or 5-year fleet contract inquiries, please reach out with your contract number.

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